Privacy Policy
This privacy policy sets out how Twin Lodge Holidays Ltd (also described as ‘we’/’our’) uses and protects any information that you give us when you use this website. Twin Lodge Holidays Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Twin Lodge Holidays Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information through a third party software called Bookalet. They also have a privacy policy which can be obtained from their website. During your booking process we may collect the following information:
• Name, address, telephone number(s) and email address.
• Credit/Debit card details or PayPal reference.
• Information provided voluntarily by you in regards to any special requirements of your holiday party such as any disabilities or medical conditions that may specifically affect your holiday arrangements.
• Information you provide in relation to any customer feedback surveys you complete.
Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your use in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
What we do with the information we gather
We require this information to understand your needs and provide you with the best possible service, and in particular for the following reasons:
• To process any orders you place through our website.
• We may contact you in the future with information about the services we provide and the products offered, including any special offers and other promotions. However, in line with the GDPR of May 2018 we may only do this if you have specifically opted-in to our mailing list via our online sign-up form.
• Aspects of your personal information may need to be passed on to caretakers, property owners, property managers, holiday park owners and other organisations involved in providing any aspect of your holiday.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.
Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the GDPR of May 2018. A small fee will be payable. If you would like a copy of the information held on you please write to [email protected] or contact us 07736324896. If you believe that any information we are holding on you is incorrect or incomplete, please speak to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
This privacy policy sets out how Twin Lodge Holidays Ltd (also described as ‘we’/’our’) uses and protects any information that you give us when you use this website. Twin Lodge Holidays Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Twin Lodge Holidays Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information through a third party software called Bookalet. They also have a privacy policy which can be obtained from their website. During your booking process we may collect the following information:
• Name, address, telephone number(s) and email address.
• Credit/Debit card details or PayPal reference.
• Information provided voluntarily by you in regards to any special requirements of your holiday party such as any disabilities or medical conditions that may specifically affect your holiday arrangements.
• Information you provide in relation to any customer feedback surveys you complete.
Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your use in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
What we do with the information we gather
We require this information to understand your needs and provide you with the best possible service, and in particular for the following reasons:
• To process any orders you place through our website.
• We may contact you in the future with information about the services we provide and the products offered, including any special offers and other promotions. However, in line with the GDPR of May 2018 we may only do this if you have specifically opted-in to our mailing list via our online sign-up form.
• Aspects of your personal information may need to be passed on to caretakers, property owners, property managers, holiday park owners and other organisations involved in providing any aspect of your holiday.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.
Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the GDPR of May 2018. A small fee will be payable. If you would like a copy of the information held on you please write to [email protected] or contact us 07736324896. If you believe that any information we are holding on you is incorrect or incomplete, please speak to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.